FAQ¶
| Q: | I am a registered seller, but I can’t see the APIs from my dashboard! |
|---|---|
| A: | The APIs are not accessible from the seller dashboard. They are available at the Seller APIs - Developer Admin portal. |
| Q: | I am a registered seller, but I am unable to log into the sandbox. What should I do? |
| A: | Registration does not provide sandbox access. You need tokens corresponding to your seller IDs to be able to access the sandbox or production environments. For details, read the Seller Registration section. |
| Q: | How can I generate/retrieve an access token? |
| A: | To generate a token in the production environment, login to the Seller APIs - Developer Admin portal and register a seller application. You should now see an Application ID and Application Secret that can be used to generate the token for your app. Refer to the Production Environment section for more details. For the sandbox environment, raise a ticket through the seller or partner portal under API GA node for any API related queries. |
| Q: | What is the validity of an access token? |
| A: | The access token usually expires within 60 days. |
| Q: | Is there a limit on the number of FSNs that can be sent using bulk update? |
| A: | Yes, you can update a maximum of 10 FSNs at a time. |
| Q: | Can I change the fulfillment type? |
| A: | Yes, the fulfillment service can either be “seller fulfilled” or “Flipkart fulfilled”. The latter is based on the ToU in Flipkart Advantage (FA). |
| Q: | I am unable to see the Customer Name and Address in the Search API response. |
| A: | The customer information is not displayed in the response as the downloaded label contains that information as a part of the shipping details. Once you have pasted the label on the package, call the Ready to Dispatch API. |
| Q: | How do I subscribe to event notifications? |
| A: | Raise a ticket through the seller or partner portal under API GA node describing your requirements. They will help you with the process. |
| Q: | Does Flipkart allow store hopping ? |
| A: | Flipkart doesn’t support the construct of “Store hopping” and hence a seller cannot decide from which location he/she wants to fulfill the customer order. Seller location is decided by Flipkart during order creation( basis the customer SLAs and other factors ) and sellers will be allocated the order for that specific location. |
| Q: | Do Flipkart support Smart fulfillment via APIs ? |
| A: | Currently we do not support Smart fulfillment via APIs. Sellers can only use Seller Dashboard to fulfil smart orders. |